There is a plethora of business management software providers out there. And once a company has sifted through the brochures, reviews, and websites, there is still work to be done. A product’s list of features can look perfect on a glossy pamphlet, but will those features work with your data subsets? Can your unique system requirements be integrated as easily as the website explains? Will your industry’s regulations be supported? And when you need help, will someone be there for you?
The truth is that no brochure or whitepaper can actually demonstrate how a software provider can take care of your organization’s needs. In order to figure that out, the following questions need to be asked of the prospective provider:
1. How much experience, expertise, and support can I expect? When you choose a software provider, you are entering into a long-term relationship. Before selecting a match, make sure you are comfortable with the provider’s resume and support services.
2.To what degree can I expect customizations and individualized service? Your organization has unique, demanding requirements. Before selecting a provider, ascertain how they will address your company’s individualized demands.
3.How is customer satisfaction measured? It is a buyer’s market out there, and your organization should select a provider that strives to meet their clients’ expectations on every level. Make sure you select one that actively measures customer satisfaction.
With a myriad of software provider options available, every organization should takes its time when making the choice. When you are considering new ERP software, we are confident in our answers to the above questions and look forward to speaking with you.
