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Username exist but not active

Good day. I just signed up for a trial of your product.

I got the confirmatory email and gave me details

username:  louieg

server: demo1.xtuple.com

port: as indicated in email

database: demo

 

When I try to log in this error shows: THE specified username exists in the specified database but is not active. contact system admin.

 

help would be very much appreciated

 

Louie,

It looks like there might be a problem with your demo database.  I will email to you instructions for an alternate demo database for you to review.

Sorry for any inconvenience.