I searched for telephone integration in xtuple and came up with this thread. We want to use more active CRM in our company - but for that besides E-Mail integration there should be also the connectivity to the telephone - which - following my best knowledge - does not exist at all in xtuple. Besides that you can make calls through xtuple you should be also able to receive - and all activity should be tracked and the sales/service person should be invited to make automatically short notes to the phone call. This activity should be seeable in the customer-information page and also the activity should be seeable in the activity page of the sales/service person...
E.g. in social xtdesktop e-mail writing and phone calls should be another Comment Type with detail. Besides that, incoming E-Mails should end up automatically (at least as option) in the ToDo list (did not see this as function as well) - each E-Mail a customer writes should be answered properly and is a ToDo-task... could this not put still on the roadmap and be supported e.g. in xtupled 4.11 also then with mailchimp integration?
Any plans to realize that? Would be incredible. Otherwise we would go with external CRM what would be definitely a pain...
Looking forward to your feedbacks.
P.S.: Asterisk PBX integration sounds great