Hi Daniel, thanks for sharing your thoughts, and giving us the opportunity to respond, publicly and privately.
I’ll start with the bug tracker, as that’s been a source of frustration for lots of people. A few years ago, we made a number of internal system changes, including moving off our own incident tracking software for bugs, feature requests, and support tickets. We implemented a flavor-of-the-month, “best of breed” system which was supposedly optimized for software companies (and didn’t have an easy way of providing outside user access to tickets). It was a disaster - everyone internally and externally hated it. We are finally putting it out to pasture, and have moved all bugs and feature requests to Jira, which really is the industry standard. We’re looking at ways to make all the bugs and features requests accessible to customers shortly, so stay tuned for updates on that front.
On the question of product development, I can assure you that CAI bought xTuple substantially because of our product and technology stack, and they are committed to moving it forward. You may have heard about the new xT web/mobile client, the first module of which (sales and CRM) is now available. Far from being a rewrite or a jettison, it very intentionally talks to the same backend database as the xTuple desktop client. Our plan is to move forward with multiple modules of the xT solution, with Inventory and Manufacturing coming up next. The idea is to make all the various pieces of the ERP consumable on a much more atomic scale through our new REST API, whether through xT modules (or mini-modules), or through integrations (like we’ve built with Shopify, WooCommerce, ShipStation, and even Quickbooks).
That doesn’t mean, however, that we’ve stopped investing in the desktop client. Over the period 2019-2022, which you characterized as seeing “enhancements slow(ing) to a crawl,” we released the following:
- Version 5.0 - included a massive overhaul of the CRM system, and deep integration with external sales tax systems like Avalara
- Version 4.12 - substantial release full of backports from 5.x, showing our commitment to not forcing big new upgrades on customers
- Version 5.1 - included tax and pricing enhancements, several significant community contributions
- Version 6.0 - major enhancements to Costing, and a substantial chunk of REST API work
- The aforementioned integrations with Quickbooks, Shopify, WooCommerce, and Shipstation
- Many patch release to 4.12 and 6.0, including the most recent 6.0.5
There has been a tremendous amount of behind-the-scenes work on version 6.1, which makes significant (but intrusive) enhancements to a number of areas, and thus requires extensive quality testing. We will be releasing 6.1 later this year (and yes, we will be fixing the much-hated UI changes that were admittedly haphazardly implemented in the 6.0 series).
In general, we will target one major release of the full ERP every year (6.1 in 2023), patch releases as necessary, but at least 2-3 per year, and new or updated xT modules every quarter going forward.
I hope that’s helpful. Thanks to you and everyone else who’s posted in this admittedly difficult thread. We value your business and your input, and hope that our commitment to transparency here demonstrates that.