Does anyone know if an app for xTuple has been developed for the service industry? My customer is a laundromat equipment dealer and servicing equipment.
Here is a list of items my customer wants to accomplish.
The new software is to have a “customer service” module, which will allow us to do the following:
• Must be fully integrated with accounting software
• Track and monitor service calls
• Ability to view service calls on a calendar
• Service calls can be assigned a technician
• Full historical records of service calls, based on criteria, such as machinery, technician, customer, warranty period, etc.
Long term goals:
• Enable service techs to view/modify all service calls
• Allow sales team to view inventory and sales orders
• Allow technicians to view inventory from the field
• Allow technicians to view historical records from the field
• Warranty tracking of equipment