Customers On Credit Hold That Are Below Credit Limit

[caleb194]

I have a customer that I riding the credit limit. Which is fine because the industry I am in is very low margin and high cash flow. But he has some invoices that Are late. This causes him to be put on hold every time I try to ship something. Is there any way to fix this? or is something else other then overdue invoices doing this

[anderson]

All the customer credit settings are in the Customer record under the Terms settings. The customer will be put on hold for overdue invoices. You could change this customer to be placed on Credit Warning (rather than Credit Hold). If a customer is on Credit Warning you can still enter a Sales Order for them, but only if you have a Credit Override privilege.

I believe you can also amend the hold behaviour by altering the Late Grace Days setting which will give this customer longer to pay an invoice before putting them on hold.